Orders normally leave our Germany warehouse within 48hrs.
BioBaby Market and DHL offer Standard Shipping Rates for each country.
BioBaby Market ships directly from our warehouse in Hamburg, Germany and partnered exclusively with DHL that is an established and trustworthy worldwide shipping company. We ship to the United States of America, Hawaii and Alaska, Canada and China. We understand the importance of having your baby products as fast as possible, that’s why we process orders within 24hrs after payment is cleared. 24 hours after that you will receive a “Shipping Confirmation Email” including DHL tracking information.
Return and Modification Policies.
Due to the nature of our products and in efforts to protect their integrity, we are currently not accepting returns. Unfortunately, damages do sometimes occur during transportation when delivering the orders, If you receive any damaged products keep all original shipping containers and take pictures if possible sending us the information to [email protected] Damaged goods claims are handled through our shipping carrier DHL and We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!
We apologize for any inconvenience.
Order Cancellations or Modifications Policies
If for any reason you changed your mind about your order please act quickly sending us an email to [email protected]. Orders can be modified or cancelled only while their status is labeled “Unfulfilled.” Once an order has a status of “Fulfilled,” it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.