Orders normally leave our Germany warehouse within 48hrs.

BioBaby Market and DHL offer Standard Shipping Rates for each country.

Orders normally leave our Germany warehouse with 48hrs.
BioBaby Market and DHL offers Standard Shipping Rates for each country.

Shipping Policies

BioBaby Market ships directly from our warehouse in Hamburg, Germany and partnered exclusively with DHL that is an established and trustworthy worldwide shipping company. We ship to the United States of America, Hawaii and Alaska, Canada and China.   We understand the importance of having your baby products as fast as possible, that’s why we process orders within 24hrs after payment is cleared. 24 hours after that you will receive a “Shipping Confirmation Email” including DHL tracking information.

Return and Modification Policies.

Due to the nature of our products and in efforts to protect their integrity, we are currently not accepting returns. Unfortunately, damages do sometimes occur during transportation when delivering the orders, If you receive any damaged products keep all original shipping containers and take pictures if possible sending us the information to [email protected] Damaged goods claims are handled through our shipping carrier DHL and We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

We apologize for any inconvenience.

Order Cancellations or Modifications Policies

If for any reason you  changed your mind about your order please act quickly sending us an email to [email protected]. Orders can be modified or cancelled only while their status is labeled “Unfulfilled.” Once an order has a status of “Fulfilled,” it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

*Please act quickly as soon as you change your mind. Orders can be modified or cancelled only while their status is labeled "Unfulfilled." Once an order has a status of "Fulfilled," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

Shipping FAQs

Our warehouse is located in Hamburg, Germany and we ship directly to your door from there.

We have partnered exclusively with DHL.

At the time we only offer Standard Shipping and it takes up to 8 business days delivery due to customs processing. 
You can confirm shipping rates at Checkout, and once your payment is cleared you will receive your tracking number by email
At BioBaby Market we declare baby formula as such in order to ensure they are free from radiation scans. 
In the US and Canada irradiation is used ONLY on spices, typically dried outdoors in Southeast Asia, mangoes from India and Pakistan and fresh meat, poultry, wheat and produce BEFORE being shipped to the US.
There’s a low chance you will have to pay for customs or import duties since the products are declared for personal use, not for commercial use. Any resulting costs are assumed by the customer.

Shipping FAQs

Our warehouse is located in Hamburg, Germany and we ship directly to your door from there.

We have partnered exclusively with DHL.

At the time we only offer Standard Shipping and it takes up to 8 business days to arrive to its destination due to customs policies on every country.
You can confirm shipping rates at Checkout, and once your payment is cleared you will receive your tracking number by email
At BioBaby Market we declare baby formula as such in order to ensure they are free from radiation scans. In the  US and Canada irradiation is used most often on spices typically dried outdoors in Southeast Asia, mangoes from India and Pakistan and fresh meat, poultry, wheat BEFORE being shipped to the US
There’s a low chance you will have to pay for customs or import duties since the products are declared for personal use, not for commercial use. Any resulting costs are assumed by the customer.